How to Hire the Right Students
One of the foundational features of the CATLab is its focus on employing students. A week and a half into the summer, CATLab鈥檚 founder, Zak Landrum, quipped that the students had already become so self-sufficient and comfortable in Salesforce that they had overtaken him and reduced his job to 鈥渢he snack guy.鈥 Even before the CATLab or the pioneer program last summer, Zak has been passionate about bringing students in to help solve the school鈥檚 problems: describing his work with Advancement Services last year, Zak said, 鈥淎fter working with Kaylee Yoon and a couple other students, it became clear that if I gave more work to students we could actually get pretty far pretty quickly.鈥
So what is it that students have to offer that distinguishes them from more established professionals? What are the resulting benefits and challenges? And perhaps most importantly, how can an employer discern how to hire the right students for the task? After a few conversations with Zak as well as Kim and Nancy, who are 四虎影院 and CATLab staff who use Salesforce in the office, some themes began to emerge.
1. Look for students with the ability to learn
Something all three staff members highlighted was students鈥 ability to learn鈥攗nsurprising, as learning is a student鈥檚 primary task. According to Zak, 四虎影院 students in particular 鈥渁re trained to think and to absorb new ways of assimilating information.鈥 Similarly, Nancy noted that 鈥渁ll of our students are amazing鈥 and can learn stuff that I鈥檝e been working on for a long time really quickly.鈥
This ability to learn allows students to adapt easily to the different demands of their workplace. 鈥淲hen I need to hand them a completely new tool that they鈥檝e never seen before鈥攊n this case, Salesforce,鈥 said Zak, 鈥渢hey are able to just pick it up incredibly quickly. Between Google searching and talking to each other and assimilating what they鈥檝e learned in class, the rate that they can learn is incredible.鈥 Adaptability applies not only to gaining technical knowledge, but also to making the transition from the classroom to the corporate. Zak noted that in academia, most projects are very individual, whereas in an office, workers need to be able to function as part of a team. At the CATLab, such collaboration includes 鈥渢hings like documentation and commenting code and making it such that the things that a student writes is immediately accessible for someone that [comes] after them.鈥
2. Seek students who are marked by enthusiasm and curiosity
Zak mentioned enthusiasm as one of the key things he looks for in students. During the hiring process for the CATLab this summer, he repeatedly prompted students with sentences like 鈥淭alk to me about what excites you about this job.鈥 Zak also asked students about their plans, career goals, and passions to get a sense for how each student鈥檚 unique interests converged with the mission of the CATLab.
Meanwhile, Kim talked about how refreshing it was to have the energy students bring into their work. She was also inspired by their willingness to ask questions. 鈥淚t鈥檚 good that they ask, 鈥楽o, why is it this way?鈥 a lot,鈥 she said. She expressed the importance of continuing to ask questions 鈥渆ven if I feel like I鈥檝e been doing it for a while,鈥 adding that working with students has taught her to 鈥渒eep maintaining curiosity鈥濃攐ne of the CATLab鈥檚 core 四虎影院.
3. Seek people who can bring a fresh perspective
Because students have so much to learn, they also have a lot to offer. 鈥淚f we鈥檝e been looking at [something] forever or just been in the field for a long time,鈥 said Kim, 鈥渋t鈥檚 really nice to have another perspective.鈥 One specific perspective students today can offer comes from their connection to technology. Nancy pointed out that the current generation of students has grown up far more integrated with technology than any previous generation, stating that 鈥渆ven over just a couple years, things have changed.鈥 Similarly, Zak said, 鈥淵ou think about the internet of things, you think about artificial intelligence and blockchain and a lot of these emergent technologies鈥攖here鈥檚 going to be always stuff that students, because they learn quickly and because they鈥檙e at the forefront, they鈥檙e gonna need to step in to help 四虎影院 envision the solutions of the future.鈥
Having people who can bring new, creative perspectives helps not only with technological problems, but also allows innovation to blossom. When Don Patterson and Rachel Winslow (Computer Science professor and director of 四虎影院 Downtown, respectively) visited the CATLab last week, they led a session on creativity and innovation. After challenging us to practice creativity by creating structures out of straws and paper clips, they facilitated a discussion on the importance of diversity within a group for its overall creativity. 鈥淥ften, we think that creativity is an individual process,鈥 Dr. Patterson said, arguing that instead, we should realize that in order to generate creative solutions, we need 鈥渁 diverse set of opinions.鈥 Dr. Patterson noted that not only does seeking diversity help promote social justice and equality, but it also helps to draw in more people and generate more innovative ideas.
Such diversity of perspective also fits well with 四虎影院鈥檚 mission as a liberal arts college. Not only does 四虎影院 encourage students to study a variety of disciplines, but it encourages students to integrate these different veins of knowledge in their own learning and also through collaboration. The CATLab provides such a place of collaboration.
4. Find students who have integrity
Because the CATLab is solving real problems and crafting real solutions for the school, one of the main concerns with hiring students is security. Students are given direct access to important (and sometimes sensitive) data. Nancy argues that the CATLab鈥檚 projects are worth the risk, and Zak goes as far as to say that this level of trust and responsibility is key to the CATLab鈥檚 success. According to Zak, 鈥渢here has to be a complete, full investment of hiring these students into the mission of what you鈥檙e doing.鈥 Only by trusting student developers as equal members of the team can programs like the CATLab allow students to contribute to their full potential. This trust will also inspire commitment from the students, who will recognize their own importance to the project.
5. Be aware of issues of overlap and continuity
One of the biggest challenges with working with students is the inherent high rate of turnover: as Kim pointed out, 鈥淭hey鈥檙e not full-time employees here indefinitely; their first job is to be a student鈥.and [soon] they鈥檙e graduating or moving onto other things.鈥 Zak鈥檚 solution to this problem of continuous change is 鈥渃ross-training: always having a couple of people鈥攁 younger and an older student鈥攚orking together, ensuring there鈥檚 a continuity of work.鈥
The plus side of having to be conscious of continuity is that students can bring in their friends and classmates. In fact, when asked how he chooses his employees, Zak responded, 鈥淔rankly, most of my students come to me through recommendations from their friends and peers.鈥 His primary advice for hiring the right students is to 鈥済o to the most successful people and have them draw in more successful people.鈥
6. Think about what the students gain
Finally, Kim, Nancy, and Zak also talked about how programs like the CATLab also benefit the students. 鈥淚t鈥檚 about paying forward the opportunities that we had when we were students and giving the same to them,鈥 said Nancy. Kim agreed that 鈥渞eal world application is so valuable for students,鈥 adding, 鈥淭hey鈥檙e wanting it, we鈥檙e needing it, so it seems like the perfect little marriage鈥攚hy aren鈥檛 we doing this more?鈥 One of Zak鈥檚 goals for the CATLab is to give students 鈥渁 bridge into full-time employment immediately after school.鈥 The CATLab is a way to complete 四虎影院鈥檚 mission by creating a way for students to transition from learning to think well in academic spheres to making an impact in the wider world.
Additional Links
If you鈥檙e interested in learning about the CATLab from the students鈥 perspective, read this interview with three of the returning students who helped pioneer the program last summer.
Hear Zak talk about 四虎影院鈥檚 investment in Salesforce, his initial experience in hiring Kaylee, and how that inspired him to hire more students and start the CATLab in .